Onomondo

When a SIM suddenly drops offline, what can we do besides restarting the device?

Have a connectivity recovery mode enabled. 

- Implementing a recovery trigger
- Running a full network scan
- Having a back-off strategy

Please see <a href="https://help.onomondo.com/en/articles/219866-implementing-connectivity-recovery-mode">Implementing Connectivity Recovery Mode</a> for more information.

Deactivate and reactivate the SIM in the Onomondo app.

Do not take longer than a few (max. 1-2) seconds between deactivation and re-activation.

- Perform this action quickly.
- Do not take longer than a few (max. 1-2) seconds between deactivation and re-activation.

Deactivate the SIM at your own risk. If the SIM stays deactivated while the device modem continues connection attempts, the modem may write local networks onto <a href="https://help.onomondo.com/en/articles/180667-what-is-the-fplmn-forbidden-network-list-on-a-sim">the FPLMN list on the SIM</a>, preventing future connections.

Having Fallback strategies ensures higher uptime.

Find answers and get help from Intercom Support and Community Experts

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When a SIM suddenly drops offline, what can we do besides restarting the device?

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