Skip to main content
All CollectionsTroubleshooting guides and FAQsUser access issues
I cannot log in to the Onomondo app.
I cannot log in to the Onomondo app.

Clear your browser data and/or reset your password.

Jakub Kubinski avatar
Written by Jakub Kubinski
Updated over 3 months ago

Environment

  • Onomondo app: Login page

  • Example error:

    • "[email address] is not allowed to access this application."

    • "You have been logged out due to an error, the team has been notified."

Issue

I cannot log in to the Onomondo app.

Solution

  1. Clear your browser data (cookies and cache).

  2. If you still cannot log in - reset your password.

  3. If the above failed - contact [email protected].

Did this answer your question?