Skip to main content

I cannot log in to the Onomondo app

Clear your browser data and/or reset your password.

Jakub Kubinski avatar
Written by Jakub Kubinski
Updated over 3 weeks ago

Environment

  • Onomondo app: Login page

  • User level: applicable to all

  • Error message:

    • "[email address] is not allowed to access this application."

    • "You have been logged out due to an error, the team has been notified."

    • "No access, Please contact an administrator of your team"

Issue

  • I cannot log in to the Onomondo app.

  • Error message pops up whenever I try to log in

Solution

  1. Clear your browser data (cookies and cache).

  2. If you still cannot log in - reset your password.

  3. Contact your account administrator.

    • Confirm that your user account is active.

    • Confirm the correct user permissions are set.

  4. If the above failed - contact [email protected].

Did this answer your question?