Environment
Question
How long does it take for SIMs to appear in the app?
Why can't I see the SIMs I ordered in the app?
I have received the cards I ordered but it looks like they have not been activated yet.
I have ordered SIMs with my free trial but I cannot see them in the app. When will they be visible?
Answer
The SIMs will be visible in the SIMs tab as soon as we process your order.
Processing your SIM order can take up to 72 hours.
If you still cannot see your SIMs in the app after 72 hours - please reach out to [email protected].