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Why can't I see the SIMs I ordered in the app?
Why can't I see the SIMs I ordered in the app?

The SIMs will be visible as soon as we process your order. Processing your SIM order can take up to 72 hours.

Jakub Kubinski avatar
Written by Jakub Kubinski
Updated over 2 weeks ago

Environment

  • Subscription tier:

    • Free Trial

  • Onomondo App:

Question

  • Why can't I see the SIMs I ordered in the app?

  • I have ordered SIMs with my free trial but I cannot see them in the app. When will they be visible?

Answer

The SIMs will be visible as soon as we process your order. Processing your SIM order can take up to 72 hours.

If you still cannot see your SIMs in the app after 72 hours - please reach out to [email protected].

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