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I have inserted the SIM into my device and it cannot come online.
I have inserted the SIM into my device and it cannot come online.

Make sure that APN, data roaming, and network selection settings are correct.

Jakub Kubinski avatar
Written by Jakub Kubinski
Updated over 2 months ago

Environment

  • Onomondo app

  • SIM: plastic / MFF2 / SoftSIM

  • Device: applicable to all

Issue

  • My SIMs cannot come online.

  • I have inserted the SIM into my device and it cannot come online.

  • I see "allowed to use data" in Network Logs, but no data sessions.

Solution

Once the device is turned on please make sure that:

  • The APN is set to: onomondo (spelled in all lower-case letters).

  • Data roaming is set to: enabled (if required).

  • Network selection mode is set to: automatic (recommended).
    ​

You can also use the Connecting with AT Commands to help you check your connection with most cellular modules.

If you are still having issues, you are welcome to reach out to us at [email protected].

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