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I get "Failed to decrypt profile" error when decrypting SoftSIM profile
I get "Failed to decrypt profile" error when decrypting SoftSIM profile

You are attempting to decrypt a profile with a different keypair than the API key it was fetched with.

Audur Arna Sigurdardottir avatar
Written by Audur Arna Sigurdardottir
Updated over 2 weeks ago

Environment

Issue

  • I get "Failed to decrypt profile" error when decrypting SoftSIM profile.

  • I get "Failed to decrypt profile. Is the key correct? decryption error" when sending next command.

Solution

  • Use the private key linked to the API key used to fetch the profile.

Workaround:

  • Fetch a new profile using the new API key.

Cause

You are attempting to decrypt a profile with a different keypair than the API key it was fetched with. The SoftSIM profiles can be decrypted only with the private key corresponding to the public key linked to the API key they were fetched with.

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