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Why is the usage on the SIMs overview page lower than the usage reported on the SIM page

Month to Date usage reported on the SIMs Overview page is updated by a service every hour, resulting in reporting slightly lower MTD usage.

Jason Godfrey avatar
Written by Jason Godfrey
Updated over 3 weeks ago

Environment

  • Onomondo app:

    • SIMs Overview page

    • Specific SIM Overview page

Question

  • Why is the usage on the SIMs overview page lower than the usage reported on the SIM page?

  • Why doesn't the data usage MTD match the SIM overview?

Answer

MTD (Month to Date) usage reported on the SIMs Overview page can be between 1-2 hours delayed.

Cause

MTD usage on the platform is updated by a service every hour and can take some time to complete the update process. This results in some SIMs can report usage that is over an hour old.

MTD usage compared to Data limits / usage webhooks:

different services manage these features on the platform.

  1. Data limit events will be triggered as soon as the device reaches the limit, resulting the session being closed and triggering Data limit webhook (if setup).

  2. Usage records are triggered when each usage record is generated by the system.

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