SIM management issues
Handling SIMs and SIM-related issues
Does the SIM card store the FLPMN list if the network has not been whitelisted?Networks excluded from the whitelist are added to FPLMN only when the module attempts to connect to them.
How can I disable the FPLMN function?FPLMN cannot be disabled. Consider upgrading your device firmware to avoid issues.
I cannot edit tagged SIM cardsYou have to enable "write access" on the Tag first. If this is disabled, Member level users will not be able to edit SIMs.
Is it possible to create eSIM for iPhone using the Onomondo platform?No, you cannot create SIM profiles on the Onomondo platform yourself.
What are "Active SIMs" on the dashboard?"Active SIMs" indicator refers to SIMs that have been activated last month.
How can I see the network signal strength for a SIM card?Onomondo has no information about signal strength received by the device.
Is country X on my network list?Go to the Network Lists in the Onomondo App and click the "edit" button to view / add / remove networks from the list.
Toggling cellular technologies on a SIMYou can change which technologies (2G/3G/4G) the network will allow the device to connect to.
Can I disable NB-IoT on a SIM?
Why can I not see historical SIM data in the Onomondo app?Usage records, Network Logs, and Signaling Logs are stored for no longer than 90 days.
Can I track to location of my SIM over time?We do not store this information, but it can be done via Location Update webhooks
My device is connecting on 4G, but I want it to use 2G only.Toggle enabled technologies on the individual SIM page.
Can I get the MAC address of the device from the Platform?No. The MAC address does not reach the Onomondo network.
Why is the usage on the SIMs overview page lower than the usage reported on the SIM pageMonth to Date usage reported on the SIMs Overview page is updated by a service every hour, resulting in reporting slightly lower MTD usage.
How long does it take for SIMs to appear in the app?The SIMs will be visible as soon as we process your order. Processing your SIM order can take up to 72 hours.
Is there a manual way to force a SIM to re-authenticate with the carrier?Yes. You can deactivate and re-activate the SIM in the Onomondo app. Do so at your own risk.
Source IP received by the server does not match SIM IP in the appUse OpenVPN for direct access. This will allow you to identify the SIM IP.
How do I delete SIM cards from the app?SIMs added to your account cannot be deleted. Consider deactivating those you no longer need.
If a deactivated SIM is placed in a device, will it be able to read the IMEI?Yes, a deactivated SIM card placed in a device will still allow you to read the IMEI number on it.
Is my SIM damaged?Try these steps to verify whether SIM card has incurred damage.