Environment
Onomondo app:
User type: Owner
Question
How do I update billing information and payment method?
Is it possible to change the name on the invoices?
Where can I change the name on my invoices?
How can I change my payment method?
Answer
Use the account management link included in the invoice PDF. In one place, you are able to update:
Your company name
Your billing address
The payment method
Steps:
Open the invoice (PDF).
Go to the last page.
Find the line:
Need to update your billing info or payment method? Click here to manage your account and view invoice history.Open the link.
Enter your email address. We will send you a link directly to your customer portal.
Update your billing information and save your changes.
If you encounter an error while accessing the link:
Contact the Onomondo Billing Team by sending an email to [email protected]
Note: Any updates to your billing information will only apply to future invoices. Previously issued invoices will not be affected.