All Collections
Billing, pricing and SIM orders
Control your spendings and manage your payments.
SIM orders
Everything about SIM purchase orders.
How do I order more SIMs?Send an email to [email protected].
How much does shipping cost?Shipping fees are variable and depend on the destination.
Can I order an eSIM (eUICC) from Onomondo?No, Onomondo does not offer eSIM (eUICC) solutions at the moment. We are looking into introducing this option in the future.
What is the the HS code and country of origin of the SIM cards?The code - HS 85235200; country of origin - France.
Have you sent the SIM cards already?You will receive a tracking link as soon as the SIMs are dispatched. Processing orders can take up to 3 business days.
Billing
Manage your payment methods and understand your invoices.
Where can I find my invoices?Invoices can be viewed in the Invoice Overview.
How can I change my payment method?Please send an email to [email protected]. Our Finance Team will be happy to assist you.
My invoice is incorrectPlease send an email to [email protected]. Our Finance Team will be happy to assist you.
How do I change my billing information?Billing information can be changed in the Invoice Overview.
Pricing
Network pricing and Onomondo fees.
Will I get notified about any network price changes?Yes. Users are notified both via email and in-app notification.
Will the access fee get charged twice if a SIM attaches to two different networks belonging to the same operator?No. The access fee is only charged once per SIM per network per month. Additional networks and main networks are considered as one network.
Will I get invoiced a tech fee for all the SIMs I just received this month?If you are a Pro / Fleet / Enterprise customer, the tech fee will only be applied after 2 months from the subscription start date.